Dale Carnegie isn’t new to AI. We’ve been writing about it for years, looking to help leaders better implement it for success. With the advent of technologies like ChatGPT, there’s been a lot more buzz surrounding AI and there’s a lot leaders should know about it. Luckily, we’ve already got you covered.
Here are 8 resources with important truths about AI that can help prepare leaders for using it successfully.
- Change management is critical for successful AI implementation. AI is transformational to businesses. But successful implementation takes a solid change management plan to ensure leaders are communicating, building trusting relationships, and encouraging employees in their training and use of AI.
- AI significantly impacts employee engagement. You can’t take people out of the equation when it comes to AI, meaning maintaining person-to-person interactions is critical. When it comes to the employee-manager relationship, leaders need to inspire trust in AI and teach employees to utilize it to the best of their abilities.
- Employee attitudes will make or break your AI strategy. Employees are the ones pressing the buttons to make AI work, so they had better have a healthy attitude toward it. Trusting in leadership, having transparency surrounding the programs, and earning confidence in their skills are all ways employees can take a more positive attitude toward changes involving AI.
- Employees need to be confident about using AI. A Dale Carnegie survey found that 65% of employees are concerned that AI will take their job. The best way to inspire employee confidence in AI is to train them not just to use it, but also train them in soft skills that only a human can master.
- Senior leaders must inspire employee confidence. Directors have strong confidence in senior leaders, but this decreases as we travel down the chain of command. Managers have about half as much trust as directors. And employees have about half the trust that managers do. Senior leaders must inspire trust and confidence to successfully implement AI.
- Preparation for human and machine partnerships is key. As the Girl Scout motto goes, be prepared. Employees and companies better adopt AI when there is proper preparation (we all know what that prevents). This includes readying employee mindsets to work with AI, modifying job descriptions or task lists, and much more.
- Don’t overlook the details when using AI. AI will affect everything from employee workload to end-user experience. So, as leaders embark on “The AI Revolution,” they need to think of every angle and every detail. In the end, AI is only useful and successful when integrated with your workforce properly.
- Generative AI is making big waves. With generative and predictive AI (like ChatGPT), it’s more crucial than ever that leaders help employees remain agile, be resilient, and positively work with AI to enhance their success.
If you want to set yourself and your company up successfully when using AI, then view our latest panel talk — Leading Change: AI and the Future of Organizational Culture. Hear from experts who discuss the impact AI has on employees, how leaders can ensure productivity, the steps necessary to adopt AI practices, and much more.
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About the Author
McKonly & Asbury is a Certified Public Accounting Firm serving companies across Pennsylvania including Camp Hill, Lancaster, Bloomsburg, and Philadelphia. We serve the needs of affordable housing, construction, family-owned businesses, healthcare, manufacturing and distribution, and nonprofit industries. We also assist service organizations with the full suite of SOC services (including SOC 2 reports), ERTC claims, internal audits, SOX compliance, and employee benefit plan audits.